Terms and Conditions

By using the Punto KW website and completing a purchase, you agree to the following terms and conditions:

• Customers are responsible for ensuring that all order details, including name, phone number, and delivery address, are correct.
• Prices displayed on the website are in Kuwaiti Dinars (KWD), unless otherwise stated.
• Orders are processed based on the information provided by the customer at the time of purchase.
• Delivery times may vary depending on the delivery area and product availability.
• Punto KW reserves the right to update prices, products, offers, and terms and conditions when necessary.

Exchange & Return Policy

To ensure customer satisfaction, we offer an exchange and return period of 14 days from the date of receiving the order, subject to the following conditions:

• The product must be in its original condition and must not have been used, washed, or damaged.
• The product must be returned with its original packaging, tags, and all included accessories.
• Products that have been used, altered, or damaged due to misuse cannot be exchanged or returned.
• Certain products may not be eligible for exchange or return due to their nature. This will be clearly stated in the product description when applicable.
• The customer is responsible for delivery or shipping fees related to exchanges or returns, unless the issue is due to an error by the store or a defective product.
• Products will be inspected upon receipt before the exchange or return request is approved.
• Once approved, the exchange or refund will be processed according to the store’s approved payment method and policy.

Contact Us

For inquiries regarding orders, exchanges, or returns, please contact our customer service team through the communication channels available on the Punto KW website.